Guarantee of Authenticity
Every watch from The Watch Outlet is guaranteed to be 100% genuine and authentic, and free of any serial number tampering. All watches come with the original box and paperwork unless stated otherwise.
If you have any questions or concerns, please contact us right away. We're here to service you and to ensure that you are completely satisfied We can be reached through phone or WhatsApp at +1 (877) 838-0358. We try to respond to emails and messages ASAP. However, please allow 24 - 48 business hours for us to get back to you.
Not 100% satisfied with your purchase? No worries. Simply send your item back to us in its new, unused condition, within 30 days of purchase, and we would be happy to provide a full refund of the purchase price. To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, once it is worn or sized or the tags/factory tape has been removed, We will not accept the returned item.
Free Domestic Shipping
We ship your order as quickly as possible, and often on the same day we receive it. All orders to domestic locations are shipped free via UPS or Fedex.
International orders have a flat rate of $99. Please contact us before to make sure your country is supported. Orders will be shipped via UPS or Fedex Express. The customer is responsible for import duties.
Your Watch Outlet watch is warranted for a period of One (1) year from the date of purchase. Your Watch Outlet Warranty covers manufacturer’s defects, including the watch movement, hands, and dial. If there is a problem with any of these elements related to defective material or workmanship under normal use, we will repair your watch free of charge. If you notify The Watch Outelet of the defect within the first thirty (30) days, you may return your watch for a full refund if the product is unworn.